Shop FAQ

Normal processing time for shipping is 3-5 business days. Please allow additional days for your package to ship due to COVID-19 packages may be delivered later than expected delivery date. If you would like to track your package please contact me to provide you with tracking info.

For orders within North America, we will be providing you with a unique USPS tracking number that you can use to track your shipment. You may enter tracking information in this portal:

Please note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact us:

Yes! Once you spend $75 or more at our store, you qualify for Free Shipping.

I am happy to take custom orders, however purchases must be made before I make your bracelet. If you have any questions regarding custom bracelets; as to the custom details you can reach out to me at 

Custom bracelets will be sold at a higher price depending on what type of design you are inquiring about. Also if you are requesting a custom bracelet with specific charms and/or specific gemstones with a certain meaning please include in email. This will allow me time to purchase items that will be needed for your custom bracelet.

Bracelets are made based on wrist measurements provided by the customer. It is advised to measure wrist size before purchasing bracelets. When selecting a size please note that it is based on actual wrist size, not the length of the bracelet. 

*Quick Trick* An easy way to measure is to put a string around the wrist then measure it against a ruler. Order that size if you want it to sit "true to size" on your wrist. If you want your bracelet to fit loose then order the next size up.

Women's Sizes: Small: 6" – Medium: 6.5" – Large: 7" – X-Large: 7.5"

Men's Sizes: Small: 6.5" – Medium: 7" – Large: 7.5" – X-Large: 8"

Due to the nature of each crystal gemstone, their properties are all unique. To protect and preserve the natural properties. It is NOT recommended to shower with your bracelet(s) or have it near direct sunlight since this can cause discoloration as well as damage the natural properties of the gemstones beads.

To clean gemstone beads you may use a soft cloth and use mild cleaning soap (no harsh chemicals) and water. Wet washcloth first and dip cloth in water and soap mix and gently clean any dirt that may be around the gemstone beads and allow it to air dry.

Energy Cleanse Recommendation for Gemstone Bracelets

To properly and effectively have the energies from the gemstone beads work with your specific energy. You can set your intentions to cleanse the energy from the bracelet to have it work for you by meditation, prayer, using sage, or just by pure intentions. This will help the gemstone properties and benefits to work with you and your specific needs and/energy. If you have any questions regarding how to cleanse the energy please message me to further assist you.

All handmade bracelet(s) will come with an organza bag and will come with a unique description card to tell you more about the gemstone and its benefits.

PLEASE NOTE: Some bracelets will have two or more description cards if the bracelet contains more than one gemstone.

The origination of materials please note gemstones that are being used to create bracelets for PharosMoon originate from all over the world, this includes China, Africa, Czech Republic, U.S, Canada, India, Philippines and many more places. Most gemstones are made from AAA quality which means this the most natural state of the mineral, however some of the beads used are dyed to create more vibrant colors. 

Disclosure to Metal Sensitivity, Metal Tarnish, and Lead Free Metal

If you have a sensitivity to metals, please note that almost every product has metal alloy, pewter, stainless steel etc... in them. The manufacturers of these elements list the ingredients and I count on these lists to be true and accurate to ensure that there is no lead in the products. However I am not able to test them to be certain, as well as the metal tarnishing, the material used for the spacers may or may not tarnish in color however I DO NOT RECOMMEND having your bracelet interact with water since this will cause the metal to possibly change in color as well can damage the natural properties of the gemstone being used for the bracelet.

All Sales are final and cannot be returned or exchanged because of the nature of these items unless they arrive damaged or defective. I cannot accept returns for custom or personalized orders. Conditions of return buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please contact me 24 hours prior for any cancelled orders via

I gladly accept cancellations request a cancellation within: 2 days of purchase.

I don't accept returns or exchanges. However, please contact me if you have any problems with your order.

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ABSOLUTELY! Simply fill in the recipient's name and address in the shipping information field.

If you have received an order with the wrong size and/or design – please send us a photo of your order with your order ID and we will use the information to correct your order.

If you have not received all of your orders, please send us your order ID and the tracking number to help us locate your item.